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GuardSync is a cloud-based incident management platform that lets staff and customers report issues (security, maintenance, cleaning, lost property, etc.) in seconds via location-specific QR code posters. Scans open a simple web form → report submits → AI routes an instant alert with embedded SOP guidance to the right team member for fast, consistent resolution.
Typically 2–4 weeks from decision to live.
• Week 1: Agreement, account setup, custom SOPs uploaded.
• Week 2: QR poster design/printing (we guide or supply), staff briefing.
• Week 3–4: Go-live, monitoring, minor tweaks.
No heavy IT lift — web-based, no apps required. We handle most of the heavy lifting.
Yes — fully compliant with the Australian Privacy Act 1988 and APPs.
• Data encrypted in transit & at rest.
• Location-specific reporting only (no unnecessary personal data collected).
• Minimal data retention policies.
• SOC 2-aligned security practices.
We can provide a Data Processing Addendum (DPA) and security overview on request.
Both — designed for dual use.
• Staff: Quick internal reporting during shifts.
• Customers/members: Empowers them to flag issues (spills, broken equipment, cleanliness, lost property, security risk) before staff notice, improving response speed and perceived care.
1. Instant alert goes to the assigned team member via email, SMS, dashboard, or app notification (optional).
2. Alert includes full report details + location + embedded SOP guidance for that exact issue type.
3. Team resolves → can mark complete in-app or via simple reply.
4. Report logged for analytics, trends, and compliance.
We use simple per-location monthly pricing:
• SME/location: from $80–$150/month (depending on alerts/roles).
• Enterprise/location: $350–$950+/month (volume discounts for chains).
No long lock-ins, scalable as you add sites. Setup/onboarding fees may apply for large rollouts. Contact us for a tailored quote.
No hardware beyond standard QR posters (we provide design/print guidance or supply).
No apps required — everything runs in any modern web browser (phone, tablet, desktop).
Works offline for viewing posters; reports submit when re-connected.
Yes — flexible integrations include:
• Email/SMS alerts (standard).
• API/webhooks for ticketing systems.
• Dashboard exports (CSV/PDF).
• Future: direct connections to CMMS, safety platforms, or CCTV triggers.
We start simple and add as needed.
Real-time & historical dashboards show:
• Incident types, locations, frequency (hotspot identification).
• Resolution times & trends.
• Compliance metrics (SOP adherence, open vs closed).
• Exportable reports for audits, insurance, or management reviews.
Helps prevent recurring issues and prove ROI.
Simple 3-step process:
1. Book a 15–20 min discovery call (via contact form or WhatsApp).
2. We demo GuardSync tailored to your venues and discuss pricing/SOPs.
3. Pilot or rollout — we guide QR placement, staff onboarding, and go-live.
No obligation — start small (single site trial) and scale when ready.
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