Privacy Policy

GuardSync AI Pty Ltd (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Definitions

• —GuardSyncmeans GuardSync AI Pty Ltd (ABN 66 686 303 364) trading in Australia.
• —Personal information has the meaning given in the Privacy Act: information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or otherwise and whether recorded in a material form or not. It includes sensitive information.

The kinds of personal information we collect

We collect personal information from:

• —Clients (businesses using GuardSync)
• —Client employees and contractors (guards, managers, staff)
• —Civilians or visitors who submit reports via QR code or hotline

This may include:

• —Name, phone number, email address
• —Incident reports, photos, and voice recordings (if submitted)
• —Site-specific safe operating procedures (SOPs)
• —Billing and payment details (for clients)
• —Device and usage data (IP address, browser type, timestamps)

How we collect personal information

We collect information:

• —Directly from you when you create an account, submit a report, or contact us
• —Automatically when you use the platform (e.g., IP address, device identifiers)
• —From clients when they upload rosters or SOPs
• —From third-party services (e.g., Twilio for SMS/email delivery)

Where practicable, we collect information directly from you and inform you of the purpose at the time of collection.

How we use personal information

We use personal information to:

• —Provide and operate the GuardSync platform
• —Triage incidents and deliver real-time alerts with site-specific SOPs
• —Process payments and issue invoices
• —Improve the Service and develop new features
• —Comply with legal obligations

Sensitive information is only used with consent or where required by law.

Disclosure of personal information

We only disclose personal information where necessary for the Service or permitted by law, including to:

• —Your employer/client (if you are a staff member or civilian reporter)
• —Third-party providers (e.g., Twilio for SMS/email)
• —Professional advisors, insurers, or regulatory authorities
• —Successors in the event of a merger or acquisition

Some providers are located overseas (e.g., United States). We take reasonable steps to ensure they comply with Australian privacy standards.

Security and storage

We store personal information securely on Australian servers with encryption and access controls. We retain information only as long as necessary for the purposes described or required by law.

Access and correction

You may request access to or correction of your personal information by contacting our Privacy Officer at support@guardsync.ai. We will respond within a reasonable time.

Complaints

If you have a privacy concern, contact our Privacy Officer. If unsatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC).

Changes to this Policy

We may update this Policy by posting a new version on guardsync.ai. Continued use of the Service constitutes acceptance.

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