One unrecorded slip.One claim your insurercan't defend.
GuardSync gives every shopper, staff member, and security officer in your centre a way to report incidents in under 60 seconds. No app. No login. No training required. Every report timestamped, stored, and retrievable the moment a claim arrives.
Average retail public liability claim in Australia
Time for any person to log an incident via QR
Limitation period for personal injury claims — your records must last
Reports timestamped and permanently stored on submission
Every person in your centre is a safety asset.
Retail environments are high-traffic, high-exposure —
and most centres have no real-time reporting.
Thousands of people move through your centre every day. When something goes wrong, the question isn't whether it happened — it's whether you can prove what you did about it.
Spills, slips, and near-misses go unreported
Floor staff notice wet floors, damaged fixtures, and trip hazards constantly. With no quick reporting path, the hazard gets a cone placed on it — and no record is ever created.
Casual and contract staff have no reporting pathway
Cleaning contractors, security staff, and casual workers make up a large portion of your workforce. They don't have access to head office systems and aren't trained on internal procedures.
Claims arrive long after the evidence has gone
CCTV footage cycles after 30–90 days. Witness memories fade. A shopper who slipped in January may lodge a claim in October. Without a timestamped incident record, your insurer has nothing to work with.
Live on your centre floor in 24 hours.
QR codes placed at entry points, amenities, and high-traffic zones. Any person in the centre can report immediately.
QR codes installed across the centre
Codes go up at entrances, lifts, food court, toilets, and major thoroughfares — wherever incidents are most likely to occur.
Anyone scans and reports
Shoppers, staff, contractors — anyone with a phone can scan and submit a report. No download, no login, no training.
Centre management alerted instantly
The duty manager or nominated contact receives an immediate notification. Response is triggered before a hazard becomes a liability.
Permanent auditable record
Every report is timestamped, geotagged, and stored securely. Your incident log is always complete — ready for any insurer, regulator, or solicitor.
Built for every person who manages risk in your centre.
From centre management to loss prevention — GuardSync gives every role a live view of what's happening on the floor.
Centre Managers
You carry the broadest duty of care exposure in the building. GuardSync gives you real-time incident visibility across every zone, every contractor, and every shift — without relying on staff to remember to tell you.
Loss Prevention & Security
Security teams are often first on scene. GuardSync gives them a one-scan logging workflow that creates a contemporaneous record at the moment of incident — not hours later in a handwritten report.
Legal & Risk Teams
When a solicitor's letter arrives 18 months after an incident, your response depends entirely on what was recorded at the time. GuardSync's tamper-evident logs are built to hold up under legal scrutiny.
Shopping Centre REITs & Landlords
Managing multiple centres means multiple concurrent liability exposures. GuardSync's dashboard gives you consolidated incident data across all assets — demonstrating systematic risk management to insurers and investors.
What the law requires from retail and public-access venues.
Australian negligence law and occupier's liability principles create clear obligations for retail environments. These are the ones GuardSync directly supports.
Civil Liability Act 2002 (NSW)
Occupiers must take reasonable precautions against foreseeable risks of harm. "Reasonable precautions" in 2025 includes accessible incident reporting infrastructure.
Duty of care to invitees
Shoppers and visitors are legal invitees — the highest duty of care category. Centre management owes them a duty to maintain premises in a safe condition and warn of known hazards.
WHS Act 2011 obligations
As a PCBU, retail operators must ensure the health and safety of workers — including contractors, cleaning crews, and security staff engaged on site.
Incident recording obligations
Serious injuries must be notified to SafeWork. Records must be retained in a retrievable format for at least five years from the date of the incident.
Insurance policy compliance
Most public liability policies require the insured to maintain incident records and report claims promptly. Failure to produce records can be used to dispute coverage.
Limitation periods
Personal injury claims can be brought up to three years after the date of injury. Records must survive this window — paper forms typically don't.
“The absence of a contemporaneous record of a hazardous condition — particularly where technology to create such records is widely available and affordable — is increasingly persuasive evidence that reasonable precautions were not taken.”
— Civil Liability jurisprudence, NSW District Court (occupier's liability context)
What happens when a shopper makes a claim.
The difference between a $0 defended claim and a $70,000 settlement is often a single incident report that was or wasn't created at the time.
Without GuardSync
- 01Floor staff notice a wet floor, place a cone
- 02No report created — hazard never logged
- 03Shopper slips and is injured three hours later
- 04Claim arrives 14 months later. Insurer requests incident log.
- 05No record exists. Insurer settles. Premium increases.
No record. No defence. Full settlement.
Average retail slip/fall claim: $72,000+
With GuardSync
- 01Floor staff scan QR code — 60 seconds
- 02Wet floor logged with timestamp and location
- 03Duty manager alerted. Hazard resolved and resolution logged.
- 04Claim arrives 14 months later. GuardSync log produced.
- 05Contemporaneous record. Claim defended or significantly reduced.
Documented. Defensible. Defended.
Full audit trail from hazard to resolution.
Ready to protect your centre?
GuardSync deploys across your retail centre in 24 hours. No hardware. No IT. No lock-in.