When something goes wrong in a common area, the question isn't whether it happened — it's whether you can prove what you knew and what you did about it. GuardSync gives every resident, contractor, and building manager a way to report incidents in under 30 seconds. No app. No login. No training required.
Time for anyone in your building to report a hazard — no app, no login, no training
Common area liability claims regularly exceed this figure — without a record, there is no defence
How long property damage claims can be brought after an incident — your records must outlast the risk
Time to go live across your entire building portfolio — no hardware, no IT, no disruption
Most strata managers are responsible for dozens of buildings at once — yet there's no system telling them in real time when a hazard has been reported, acknowledged, or resolved in any of them.
Residents notice wet lobby floors, broken handrails, damaged gates, and faulty lift doors every day. With no easy way to formally report them, these hazards get a text to the building manager at best — and leave no record at all.
Right now, you're probably finding out about incidents through phone calls, emails, and AGM complaints. By the time you know, the hazard may have already caused an injury — and your window to document the response has already closed.
A resident injured in March may lodge a claim in October. A property dispute can surface years later. Text messages get deleted, paper records fade, and memories fail. Without a permanent digital record, your owners corporation is exposed.
GuardSync is fully managed. We handle setup, QR placement, and configuration. Your residents and building managers can start reporting immediately — from day one.
Codes go up in the lobby, lifts, stairwells, car park, pool area, rooftop, and laundry — wherever incidents are most likely to occur in your buildings.
Residents, tradespeople, building managers, and visitors all report from their phone. No download, no account, no training required. A confidential option is available for residents who prefer it.
Your nominated contact — building manager, strata manager, or both — receives an instant SMS and email with exactly what was reported, where in the building, and what to do next.
Every report is timestamped, AI-categorised by severity, and stored permanently. Your full incident history across every building is always retrievable — for any insurer, regulator, or solicitor.
GuardSync is built for every professional who bears responsibility for the safety of shared spaces — from a single building to a portfolio of hundreds.
You're responsible for dozens of buildings at once — but right now you only find out about problems when someone calls you. GuardSync gives you a live dashboard across every building you manage, in real time. One screen. Every building. Every open incident. Right now.
You're on the ground and first to see what's happening. GuardSync gives you a 30-second reporting workflow that creates a formal, timestamped record at the moment of incident — not hours later when you're trying to reconstruct the details for a report.
Your committee carries the liability for every common area in the building. When a solicitor's letter arrives months after an incident, the outcome depends entirely on what was recorded at the time. GuardSync ensures that record always exists.
Across a property portfolio, you carry concurrent liability exposure on every asset. GuardSync's multi-building dashboard gives you consolidated incident visibility across all your properties — and a consistent, documented safety standard that satisfies insurers and investors.
Australian strata legislation and occupier's liability law create clear obligations for owners corporations and strata managers. GuardSync is built to satisfy each of them.
Owners corporations must maintain common property in good and serviceable repair. Failing to act on a known hazard is a breach of this statutory duty — and "we didn't know" is not a defence if residents had no system to report it.
Residents, guests, contractors, and delivery personnel are all owed a duty of care in common areas. GuardSync creates the documented evidence that this duty is being actively and consistently discharged.
Where contractors and tradespeople work in your common areas, you have WHS duties as a person conducting a business or undertaking — including safe systems of work and incident reporting procedures.
Serious injuries must be notified to SafeWork. Records must be kept in a retrievable format for a minimum of five years. A text message thread does not meet this standard.
Most strata building insurance policies require documented incident records and prompt reporting of claims. Without a contemporaneous record, your insurer may dispute or reduce your coverage.
Property damage claims can be brought up to six years after the event. Personal injury claims up to three years. Your incident records need to outlast these windows — and be retrievable in seconds.
“Where a hazardous condition existed in a common area and no system was in place to capture, record, and escalate reports from occupants, the owners corporation cannot credibly assert it exercised reasonable care. The absence of a reporting mechanism is itself evidence of systemic neglect.”
— Strata liability jurisprudence, NSW Civil & Administrative Tribunal (common area duty of care)
The difference between a defended claim and a six-figure settlement is often a single incident report that was — or wasn't — created at the time of the hazard.
No record. No defence. Full settlement.
Strata public liability claims regularly exceed $100,000
Documented. Defensible. Defended.
Full audit trail from hazard report to resolution.
Book a free demo and see exactly how GuardSync would work across your buildings. No commitment, no hardware, no IT required.